Ea99 Privacy Policy

Ea99 collects certain personal information to deliver the best gaming experience and keep the platform secure. We only collect what is genuinely necessary. This privacy policy clearly outlines exactly what information is collected and why.

Information you provide during registration is collected directly. Additionally, certain data is collected automatically while you use ea99.

• We never store your password directly — only an encrypted hash is kept.
• Full payment card numbers are never stored on our servers.
• Voice or video recordings are not collected.

Ea99 uses your information only for specific, legitimate purposes. No data is used beyond what is stated in this privacy policy. Every piece of information held by ea99 has a clearly defined reason for being there.

Your data is used to personalize your gaming experience, ensure secure transactions, and keep you informed of relevant promotions. It is also used to meet legal obligations and prevent fraud.

• To create and manage your account.
• To process deposits, withdrawals, and transactions.
• To personalize and improve your gaming experience.
• To inform you about relevant bonuses and promotions.
• To provide customer support services.
• To prevent fraud, money laundering, and other criminal activity.
• To meet legal and regulatory obligations.
• To improve the security and performance of the platform.

Ea99 respects your privacy and takes a careful approach to sharing your information with third parties. Data sharing only occurs in specific circumstances, and your interests are always protected.

Limited data may be shared with our approved payment partners to process transactions. These partners adhere to the same standard of privacy protection.

• Payment Providers: Information required to complete transactions.
• Identity Verification Services: For the KYC process.
• Legal Authorities: When required by a valid legal order.
• Security Services: For fraud detection purposes.

The ea99 website uses cookies. Cookies are small text files stored in your browser that help the platform remember your preferences and session details.

Ea99 uses three types of cookies. First, essential cookies, which are required for the core functionality of the platform and cannot be disabled. Second, functional cookies, which remember your language and preferences. Third, analytics cookies, which help improve the platform.

• Session cookies are used to maintain your login session.
• Persistent cookies are used to save your language and theme preferences.
• You can manage cookies through your browser settings, though some features may not function properly as a result.
• Ea99 does not use third-party tracking cookies.

Ea99 does not retain your data longer than necessary. All information is kept while your account remains active. After account closure, certain data may be retained for a defined period to meet legal obligations.

Transaction data is generally retained for up to 5 years in compliance with Bangladeshi legal requirements and international gaming regulations. After this period, the data is securely deleted.

• Account information: retained for the duration of active account + 3 years.
• Transaction data: retained for up to 5 years.
• Support conversations: up to 2 years.
• Cookie data: until end of session or a maximum of 1 year.

Ea99 recognizes a number of rights you hold regarding your personal data. These rights are central to your privacy and ea99 is fully committed to upholding them at all times.

• Access: The right to know what information is held about you.
• Correction: Right to request correction of inaccurate or incomplete information.
• Deletion: Right to request deletion of your data in certain circumstances.
• Restriction of Processing: Right to request restriction of data use for specific purposes.
• Portability: The right to receive your data in a structured format.
• Object: Right to object to specific data processing activities.

Ea99 is strictly for users aged 18 and above. ea99 never knowingly collects information from anyone under 18. The protection of minors is a top priority under this privacy policy.

If a parent or legal guardian becomes aware that their minor child has submitted information to ea99, please contact the ea99 support team immediately. ea99 will promptly arrange for that data to be deleted.

• Age verification is mandatory at the time of registration.
• Suspicious underage accounts are closed immediately.
• We recommend using parental controls to manage internet access within your household.

Ea99 uses industry-standard security technologies and practices to protect your data. Multiple layers of security are in place to prevent unauthorized access, alteration, or destruction of your information.

That said, no method of transmitting data over the internet or storing it electronically is 100% secure. ea99 takes every reasonable precaution, but absolute security cannot be guaranteed. You are responsible for keeping your password safe and avoiding logging in from unfamiliar devices.

• 256-bit SSL/TLS encryption.
• Two-factor authentication (2FA) available.
• Regular security audits and penetration testing.
• Suspicious login detection system.
• Data backup and disaster recovery planning.

The ea99 platform may occasionally reference third-party services. These services have their own privacy policies, for which ea99 is not responsible. We recommend reading the privacy policy of any third-party service before using it.

• Payment gateway providers are governed by their own privacy policies.
• Ea99 has no control over the information you share on third-party sites.
• Before leaving ea99, make sure any link you follow is from a trusted source.

Ea99 may update this privacy policy from time to time. Changes may occur due to legal requirements, new services, or technical developments. For significant updates, members will be notified in advance via email or platform notification.

If you continue using ea99 after an updated privacy policy takes effect, you will be considered to have accepted the new terms.

• The date of the latest update is always displayed at the top of the page.
• If you do not agree to the updated policy, please request to close your account.
• We recommend checking this page regularly.

If you have any questions, feedback, or requests regarding this privacy policy, please contact the ea99 support team. Our data protection team is always ready to assist you.

Live chat support is available 24/7. You can speak directly in Bengali, and responses are typically provided within 24 hours.